Chatbots – Are chatbots replacing humans? How can chatbots be used to improve the customer experience? What are the best ways to set up a chatbot?
On this week’s #MarketingBuzzword Podcast, Ben M Roberts speaks to Kelly Noble Mirabella about ‘Chatbots’. As always the aim of the podcast is to debunk, demystify and bring back some meaning to the marketing buzzword.
Kelly Noble Mirabella is a self-described social media geek and marketing consultant with Stellar Media Marketing.
With more than 11 years of social media marketing experience—and more
than a few wacky costumes—Kelly brings tricky social media concepts to life through her fun, clear and memorable social media training videos and
Kelly has spent the pasttwo years learning to build Facebook messenger bots (aka “chatbots”), andnow teaches others how to build them with simple, entertaining and,sometimes, 80s-themed tutorials.
Stellar Media Marketing: https://stellarmediamarketing.com/
YouTube: Kelly’s YouTube Channel
A full transcript of the conversation between Ben and Kelly is coming soon, but before that I want to let you know that The Marketing Buzzword Podcast is powered by Talkative. Talkative is a company that brings live web chat, voice calls, video calls and co-browsing together, in one package. This allows you and your business to truly engage with your customers, offer quick and effective resolutions to questions and improve the customer experience. You can find out more at Talkative.uk
I’m always keen to hear about the buzzwords you are loving or hating right now so please drop me a tweet to @roberts_ben_m or simply use #marketingbuzzword on Twitter & Instagram. Also, feel free to drop me a message if you think you can help break down a buzzword or know someone who would be amazing at it.
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Enough small talk . . . let’s talk ‘Chatbots’
Chatbots Interview between Ben M Roberts and Kelly Noble Mirabella
Transcript coming very soon….